What is the Offer Change Request feature?
The Offer Change Request feature allows for Agency Suppliers and Facilities (or MSPs) to make modifications to pending Offers or Extension Offers.
Suppliers now have the ability to request changes to offers before acceptance. This feature of Works further promotes transparency, efficiency of communication and continues to secure Works as your source of truth to track all historical changes and actions made on an offer.
What can you change with your Offers?
For New Offers, the following can be revised:
Start Date
End Date
Time Off*
Shift Type
Shift per Week
Hours per Shift
For Extension Offers, the following can be revised:
Time Off
Shift Type
Shifts per Week
Hours per Shift
How will I know a change has been requested on an Offer/Extension Offer?
When an offer change has been requested by a Supplier, the facility or MSP will be notified via email of the requested change. From there, both parties can communicate via the platform to confirm necessary adjustments. There will also be indicators on the platform denoting Offer Change Requests on Offers.
Important notes:
Offers/Extension Offers cannot be accepted or rejected until all pending requested changes on the Offers/Extension Offer have been resolved.
Multiple changes can be requested at once.
Step-by-Step:
1) To start, send all offer details as is standard — no changes here!
2) Let's assume that after the Supplier received your offer, they needed to request a change. You will receive notification of this request, and an “Offer Change Requested” tag will appear over the offer itself in the specific Staffing Request associated with the offer.
3) When you click in to “View Offer”, you’ll notice a note from the Supplier requesting a change. If you approve the request, you can type a quick reply to confirm, and then take necessary action to edit the offer. Once that edit has been made on the offer, click “Send Edited Offer”.
4) You’ll notice you also have the option to “Reply without editing offer”, which will allow you to communicate and make clarifications as needed without approving or rejecting the change request.
5) The Supplier will receive notification of your communication and decision to confirm or deny the Change Request and will proceed with accepting or rejecting the offer as is standard.