Skip to main content
All CollectionsBilling
How does Reopen work / How does a dispute become Reopened?
How does Reopen work / How does a dispute become Reopened?
Kitti Mraz avatar
Written by Kitti Mraz
Updated over a year ago

After a dispute has been Rejected (by an Organization) or Retracted (by a Supplier), a dispute may be reopened by the Supplier.

Note: A Supplier can only reopen a dispute once.

A dispute may also be reopened by Works Bot if an event occurs that would require re-approval by an organization. If this happens, the count is reset and the dispute may be Reopened by the Supplier one more time.

Did this answer your question?