When an organization corrects a line item on a subsequent invoice, our system matches this information and updates the dispute status to Resolved.

Once a dispute is Approved, an organization should begin the resolution process by making the necessary adjustments to their source records so new (corrected) line items get included on their next timesheet.

For 'Missing Line Item' disputes, the dispute data should be added as a new line item on the next timesheet. When our system reviews a new line item, it will automatically look for a matching dispute and change the status to Resolved.

For 'Error' disputes, the original line item amount should be deducted as a negative line item (e.g. -5 hours) on the next timesheet. The approved dispute amount should also be added as a positive line item (e.g. 10 hours). When our system reviews a new line item, it will automatically look for a matching dispute and change the status to Resolved.

Note: A dispute that has an Open or Reopened status will also be resolved if our system identifies a matching dispute when a new timesheet is loaded.