Works Health

Missing Line Item: Should be used when a resource is omitted from an invoice and the time is missing. (<a href="http://help.workshealth.com/en/articles/9664109-submitting-missing-line-item-disputes">Click here for the 'Missing Line Item' article</a>)

Error Dispute: Should be used when a resource is listed on an invoice, but the information is incorrect. (<a href="http://help.workshealth.com/en/articles/9664176-submitting-error-disputes">Click here for the 'Error Dispute' article</a>)

1. Missing Line Item: Should be used when a resource is omitted from an invoice and the time is missing. (<a href="http://help.workshealth.com/en/articles/9664109-submitting-missing-line-item-disputes">Click here for the 'Missing Line Item' article</a>)
 
2. Error Dispute: Should be used when a resource is listed on an invoice, but the information is incorrect. (<a href="http://help.workshealth.com/en/articles/9664176-submitting-error-disputes">Click here for the 'Error Dispute' article</a>)

There are various dispute fields that will or will not be used depending on the type of dispute being filed: 

Pay Code: The code that is associated with the line item. 

Billing Rate: The rate that is used for the billing calculation for the line item. 

Hours: The number of hours used in the billing calculation for the line item. 

Dispute Reason: A free-text note that must be added when submitting a dispute. 

- Name: The resource’s name. 
- Pay Code: The code that is associated with the line item. 
- Billing Rate: The rate that is used for the billing calculation for the line item. 
- Hours: The number of hours used in the billing calculation for the line item. 
- Dispute Reason: A free-text note that must be added when submitting a dispute. 

Types of Disputes:

Dispute Fields: