Types of Disputes:
There are two main types of disputes:
Missing Line Item: Should be used when a resource is omitted from an invoice and the time is missing. (Click here for the 'Missing Line Item' article)
Error Dispute: Should be used when a resource is listed on an invoice, but the information is incorrect. (Click here for the 'Error Dispute' article)
Dispute Fields:
There are various dispute fields that will or will not be used depending on the type of dispute being filed:
Name: The resource’s name.
Pay Code: The code that is associated with the line item.
Billing Rate: The rate that is used for the billing calculation for the line item.
Hours: The number of hours used in the billing calculation for the line item.
Dispute Reason: A free-text note that must be added when submitting a dispute.